Privacy Policy

Last updated: April 15, 2026

KB Software LLC ("we," "us," or "our") operates kbsoftware.org and all associated product websites and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our products and services.

1. Products Covered

This policy applies to all KB Software LLC products and services, including:

• KianClaw — AI personal assistant for Windows
• KianBot — AI-powered chatbot platform
• WinReady (Eleven Upgrade Tool) — Windows 11 upgrade utility
• BeamSecure — Forensic audit infrastructure
• AffiliatesFlow — Affiliate management platform
• KB Denial Recovery — AI-powered insurance denial recovery
• KB5 Forum — Community forum platform
• KB Foreclosures — Property data and foreclosure tools

2. Information We Collect

Information You Provide

• Account information: name, email address, phone number, and password when you create an account
• Payment information: billing address and payment method details (processed securely by Stripe — we never store your full card number)
• Communications: messages you send us via email, support tickets, or contact forms
• User content: data you input into our products (e.g., documents, receipts, photos, messages sent through KianClaw or KianBot)

Information Collected Automatically

• Usage data: pages visited, features used, clicks, session duration
• Device information: browser type, operating system, screen resolution
• IP address and approximate location (city/region level only)
• Cookies and analytics: we use Google Analytics (GA4) to understand site traffic and improve our products

Information from Third-Party Services

• Stripe: transaction confirmations and subscription status (no full card numbers)
• Telegram: if you connect KianClaw or KianBot via Telegram, we receive your Telegram user ID and messages you send to the bot

3. How We Use Your Information

• Provide, maintain, and improve our products and services
• Process transactions and send billing-related communications
• Respond to support requests and customer service inquiries
• Send product updates, security alerts, and administrative messages
• Detect, prevent, and address fraud, abuse, and security issues
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. AI and Third-Party Processing

5. Payment Processing

All payments are processed by Stripe, Inc. We do not store, process, or have access to your full credit card number. Stripe is PCI-DSS Level 1 certified. See Stripe's Privacy Policy for details on how they handle your payment data.

6. Data Sharing and Disclosure

We may share information only in these limited circumstances:

• Service providers: Stripe (payments), Anthropic (AI processing), Google (analytics), and Cloudflare (hosting/CDN) — only as needed to operate our services
• Legal requirements: when required by law, subpoena, or government request
• Safety: to protect the rights, property, or safety of KB Software LLC, our users, or the public
• Business transfers: in connection with a merger, acquisition, or sale of assets (you would be notified)

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal or compliance reasons.

Usage analytics data is retained in aggregate (non-identifiable) form and may be kept indefinitely for product improvement.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls limiting employee access to personal data
• Regular security reviews and updates

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your personal data
• Portability: request your data in a portable format
• Opt-out: opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@kbsoftware.org.

10. Cookies

We use cookies and similar technologies for:

• Essential cookies: required for site functionality and authentication
• Analytics cookies: Google Analytics to understand usage patterns
• Advertising cookies: Google Ads conversion tracking

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

11. Children's Privacy

Our products and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

12. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete your personal information
• Right to opt out of the sale of personal information — we do not sell your data
• Right to non-discrimination for exercising your privacy rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us